Warranty & Return Policy
Warranty Conditions
All products are under the manufacturer's warranty unless otherwise stated. In order for the warranty conditions to be valid, you must check the product during cargo delivery. If you see any damage, do not accept the product and have a report drawn up. Changes made to the product, deformation of the product, or deterioration of the product's original design are out of the scope of the warranty.
In case the product you purchased through our site turns out to be defective, you must contact us at 0212 293 97 84 within 14 days at the latest from the delivery date. Following this information, the defective product you send to us via the cargo company will be replaced with a new one. Regarding product returns and exchange conditions, the practices pursuant to the Law on the Protection of Consumers No. 4077 are essential.
General return conditions;
- Products to be returned must be sent with their original box or packaging.
- Returns of products whose original box/packaging has been damaged (e.g., products with a cargo label stuck on the original box or taped with cargo packing tape are not accepted), have lost their resaleability, and cannot be purchased by another customer are not accepted.
- You must send the original invoice (all copies you have) along with the product you wish to return.
- If the product/products you wish to return are defective, the shipping cost is covered by our company. In this case, you must ship via the cargo company you preferred when shopping on our site. If you wish to exchange a product without stating an excuse, the shipping cost belongs to you.
